Shipping & Delivery Policy

Last Updated: August 2026

At Addictive Me, our apparel is made to order using a print-on-demand fulfilment model. This means your product is generally produced after you place your order rather than being shipped from pre-existing Addictive Me inventory.

This approach allows us to offer our range of designs while reducing unnecessary production and waste.

Order Processing & Production

Once your order has been successfully placed, it is submitted to our production and fulfilment network for processing.

Because products are made to order, production times can vary depending on factors such as:

• The product ordered
• Product and size availability
• Order volume
• Production capacity
• Production location
• Peak periods and holidays

Estimated delivery dates provided during checkout take expected production and shipping times into account.

Please note that estimated delivery dates are estimates rather than guaranteed delivery dates.

Where Your Order Is Produced

Addictive Me works with a global print-on-demand fulfilment network.

Where possible, orders may be produced closer to their delivery destination. However, the production location for a particular order can vary depending on product availability, production capacity and logistical requirements.

As a result, an Australian customer's order is not necessarily guaranteed to be produced in Australia.

Products within the same order may also occasionally be produced at different facilities and delivered separately.

Australian Shipping

Available shipping options and estimated delivery dates will depend on your order and delivery address.

Where available, shipping options may include Standard/Economy and Express delivery.

The most relevant estimated delivery timeframe for your order will be provided during checkout or once your order has been processed.

Delivery times may vary depending on:

• Production time
• Delivery location
• Shipping method
• Carrier network conditions
• Product availability
• Peak periods
• Events outside our reasonable control

Regional and remote locations may require additional delivery time.

International Shipping

International shipping availability, costs and estimated delivery times vary depending on the destination and products ordered.

Where an order can be produced closer to the delivery destination, it may be fulfilled locally or regionally. In some circumstances, however, international shipping may be required.

International orders may also be affected by customs processing and local delivery conditions.

Customs, Duties & Import Charges

Depending on the destination, shipping method and location from which an order is fulfilled, customs duties, taxes or import charges may apply.

Where these charges are not included as part of the shipping arrangement, the recipient may be responsible for paying them directly to the relevant customs or government authority.

Addictive Me does not control charges imposed by foreign customs authorities.

Customers placing international orders should check any applicable import requirements in their destination country before ordering.

Tracking Your Order

Where tracking is available for your selected shipping method, tracking information will be provided after your order has been produced and prepared for shipment.

Please allow some time for tracking information to become active after your parcel has been handed to the delivery carrier.

Tracking availability and the frequency of tracking updates may vary between carriers, destinations and shipping methods.

If your estimated delivery date has passed and your order has not arrived, please contact us and we will assist in investigating the shipment.

Multiple Packages

Because our products are produced through a print-on-demand fulfilment network, an order containing multiple products may occasionally be fulfilled from different production locations.

This means your order may arrive in more than one package and at different times.

Where tracking is available, separate tracking information may be provided for each shipment.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check your:

• Full name
• Street address
• Apartment or unit number, where applicable
• Suburb, state and postcode
• Country
• Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will do our best to assist, but address changes cannot be guaranteed once an order has entered production or shipping.

If an order cannot be delivered because incorrect or incomplete delivery information was supplied by the customer, additional costs may apply if the order needs to be produced or shipped again.

This does not affect any rights you may have under Australian Consumer Law where the delivery issue was not caused by incorrect information supplied by you.

Delivery Delays

While we aim to have orders produced and delivered within the estimated timeframe, delays can occasionally occur.

Possible causes include:

• Production delays
• Carrier or courier delays
• Product availability
• Severe weather
• Peak shopping or holiday periods
• Customs processing
• Local delivery disruptions
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control

If your estimated delivery date has passed and your order has not arrived, please contact us.

We will investigate the order with the relevant production, fulfilment or delivery provider and work with you toward an appropriate resolution.

Nothing in this policy limits any rights or remedies available to you under Australian Consumer Law.

Lost Packages

If you believe your order has been lost in transit, please contact us as soon as possible.

We will review the tracking information and investigate the shipment with the relevant fulfilment or delivery provider.

Where an order is confirmed as lost, we will work with you to provide an appropriate resolution in accordance with our policies and any rights available to you under Australian Consumer Law.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incorrect or otherwise does not match what you ordered, please contact us as soon as possible.

Where possible, we ask that you contact us within 30 days of receiving your order so that we can promptly investigate the issue with our fulfilment partner.

Please provide:

• Your order number
• A description of the issue
• Clear photographs showing the product and problem
• Any other relevant information

This 30-day request does not limit any rights or remedies you may have under Australian Consumer Law.

Please refer to our Refund & Returns Policy for further information.

Contact Us

If you have questions about shipping, delivery or an existing order, please contact:

Addictive Me

Email: addictiveme.dj@gmail.com

Website: addictiveme.com.au