Returns Policy

Returns Policy

Last updated: July 2026

At Addictive Me, every item is made to order specifically for you. This helps reduce waste and allows us to offer unique, original designs on premium-quality apparel.

Please read our Returns Policy carefully before placing your order.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

If your product has a major fault, is significantly different from its description, or is not of acceptable quality, you may be entitled to a repair, replacement, or refund.

Returns & Exchanges

Because every product is made to order, we are unable to accept returns or exchanges for:

  • Change of mind
  • Ordering the wrong size
  • Ordering the wrong colour
  • Accidental purchases
  • Personal preference

Please refer to the sizing guide provided on each product page before placing your order.

Damaged, Faulty or Incorrect Items

If your order arrives:

  • Damaged
  • Faulty
  • Misprinted
  • Incorrect
  • Defective

Please contact us within 14 days of receiving your order.

To help us resolve your claim quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

If your claim is approved, we will arrange an appropriate solution, which may include a replacement or refund.

Lost Packages

If your tracking shows your order has not arrived within a reasonable timeframe, please contact us.

We'll work with our fulfilment partner and shipping carrier to investigate and help resolve the issue.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

If an incorrect address is provided and the order has already entered production or been shipped, we may be unable to make changes or offer a refund.

Cancellations

Orders can only be cancelled before production begins.

Because our products are printed specifically for each customer, once production has started we cannot cancel or modify your order.

If you need to make a change, please contact us as soon as possible after placing your order.

Refunds

If a refund is approved, it will be processed back to your original payment method.

Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

How to Request a Return or Report an Issue

Please email:

addictiveme.dj@gmail.com

Include:

  • Your full name
  • Order number
  • Description of the issue
  • Photos (if applicable)

We aim to respond to all enquiries within 1–2 business days.

Our Commitment

We take pride in creating premium apparel featuring original artwork created with talented independent artists and used with the appropriate commercial rights.

If something isn't right with your order, we'll work with you to find a fair and timely solution.

Thank you for supporting Addictive Me.