Refund & Returns Policy

Last Updated: August 2026

At Addictive Me, our apparel is produced using a print-on-demand fulfilment process. This means each item is made specifically after an order is placed, helping us offer our range of designs while reducing unnecessary production and waste.

Because our products are made to order, we do not offer returns, refunds or exchanges for change-of-mind purchases. This does not affect any rights you may have under the Australian Consumer Law.

Change of Mind

We do not offer returns, refunds or exchanges where you:

• Select the incorrect size
• Choose the incorrect colour
• Order the wrong product
• Change your mind
• No longer want the item

Please review the product description, colour options and Size Guide carefully before placing your order.

If you're unsure about sizing or product details, please contact us before ordering and we'll be happy to assist.

Faulty, Damaged or Incorrect Orders

We want you to be happy with your Addictive Me order.

If your product arrives damaged, defective, incorrect, missing an item, or otherwise does not match what you ordered, please contact us as soon as possible.

Where possible, we ask that you contact us within 30 days of receiving your order so that we can investigate the issue promptly with our fulfilment partner. This timeframe does not limit any rights or remedies you may have under Australian Consumer Law.

Please provide:

• Your order number
• A description of the issue
• Clear photos showing the product and the problem
• Any other relevant details about your order

Once we've reviewed the issue, we'll work with you to provide an appropriate solution, which may include a replacement, refund or other remedy as applicable.

Printing & Product Variations

Because our products are individually printed, minor variations may occur between products.

These may include slight differences in:

• Printed colours compared with colours displayed on a screen
• Artwork positioning
• Product measurements
• The appearance of garment-dyed fabrics

Computer and mobile displays can also reproduce colours differently.

Minor variations that fall within normal manufacturing and printing tolerances are not necessarily considered defects. This does not affect your rights where a product fails to meet a consumer guarantee under Australian Consumer Law.

Returns

Please contact us before sending any product back.

As our products are made to order through a print-on-demand fulfilment network, there may not be a standard return address for your order.

If a physical return is required as part of resolving your issue, Addictive Me will provide you with the appropriate instructions.

Please do not send products directly to a manufacturer or fulfilment facility unless instructed to do so by Addictive Me.

Refunds

Where a refund is approved, it will generally be processed to the original payment method used for your purchase.

Processing times after a refund has been issued will depend on your bank or payment provider.

Where required under Australian Consumer Law, applicable shipping costs and other remedies will also be handled in accordance with your consumer rights.

Incorrect Address, Unclaimed Orders & Failed Delivery

Customers are responsible for providing complete and accurate delivery information when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was supplied, the parcel was not collected, or delivery was otherwise unsuccessful for reasons outside our control, additional costs may apply if the order needs to be produced or shipped again.

Please contact us if you experience a delivery issue and we'll help determine the available options.

This does not affect your rights where a delivery issue is caused by Addictive Me, our fulfilment partners, or the delivery service and you are entitled to a remedy under Australian Consumer Law.

Order Changes & Cancellations

Orders may be submitted for production shortly after they are placed.

If you need to change or cancel an order, please contact us as soon as possible.

We'll do our best to assist if production has not yet commenced. However, once an order has entered production, we may be unable to change or cancel it.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund, cancellation or compensation where a product fails to meet an applicable consumer guarantee.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.

Contact Us

If you have a question about a return, refund, damaged product or order issue, please contact:

Addictive Me
Email: addictiveme.dj@gmail.com
Website: addictiveme.com.au