FAQ
Frequently Asked Questions (FAQ)
General
What is Addictive Me?
Addictive Me is an Australian apparel brand creating premium graphic tees featuring bold artwork inspired by the hobbies, interests and passions people love.
Our designs are created in collaboration with talented independent artists and used with the appropriate commercial rights.
Where is Addictive Me based?
We're proudly based in Melbourne, Australia, and offer shipping within Australia and to selected international destinations.
How are your products made?
Our apparel is produced using a print-on-demand fulfilment model.
This means your item is generally produced specifically after you place your order rather than being taken from pre-produced Addictive Me inventory.
This allows us to offer our range of designs while reducing unnecessary production and waste.
Orders
How long will it take to receive my order?
Because our products are made to order, your estimated delivery time includes both production and shipping.
Delivery times can vary depending on the product, delivery destination, production location, product availability and shipping method selected.
The most relevant estimated delivery timeframe for your particular order will be displayed during checkout or provided once your order has been processed.
Please remember that estimated delivery dates are estimates and may occasionally be affected by carrier delays, peak periods or other circumstances.
For more information, please see our Shipping & Delivery Policy.
Will I receive tracking information?
Where tracking is available for your selected shipping method, tracking information will be provided once your order has been produced and prepared for shipment.
Please allow some time for tracking information to become active after your parcel has been handed to the delivery carrier.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible.
Because our products are made to order, orders may enter production shortly after being placed. Once production has commenced, we may be unable to change or cancel the order.
We'll always do our best to assist where possible.
Can products in the same order arrive separately?
Yes. Occasionally, products within the same order may be produced at different fulfilment locations and shipped separately.
If this happens, your packages may arrive at different times and separate tracking information may be provided where available.
Products & Sizing
What shirts do you use?
Our current premium tee range is printed on the Comfort Colors 1717 garment-dyed heavyweight T-shirt.
The Comfort Colors 1717 is made from 100% ring-spun cotton and features a substantial heavyweight feel with a relaxed, unisex fit and soft garment-dyed finish.
Specific product information is provided on each product page.
How do I choose the right size?
Please check our Size Guide before ordering, as our products are made to order and we don't offer exchanges simply for selecting the incorrect size.
The Comfort Colors 1717 has a relaxed unisex fit.
For the most accurate fit, we recommend comparing the measurements in our Size Guide with a T-shirt you already own and like the fit of.
If you prefer a more oversized look, you may wish to consider sizing up.
Will the colour look exactly the same as it does on my screen?
We make every effort to represent our products and colours accurately.
However, colours can appear slightly different depending on your phone, computer or display settings. Minor variations can also occur with garment-dyed fabrics and the printing process.
Will the print fade?
Our products are printed using processes designed to produce durable, high-quality graphics.
To help your shirt and artwork look their best for longer:
- Wash inside out
- Machine wash cold with similar colours
- Avoid bleach
- Tumble dry low or hang dry
- Do not iron directly over the printed artwork
- Avoid dry cleaning unless the garment care instructions indicate otherwise
Always follow the care instructions provided with your garment.
Shipping
Do you ship within Australia?
Yes. We ship to customers throughout Australia.
Available shipping methods, costs and estimated delivery times are shown during checkout based on your order and delivery location.
Where will my shirt be printed?
We use a global print-on-demand production and fulfilment network.
Where possible, orders may be produced closer to their delivery destination. However, production locations can vary depending on product availability, capacity and logistical requirements.
This means an Australian order is not necessarily guaranteed to be produced in Australia.
Do you ship internationally?
Yes, shipping is available to selected international destinations.
Available shipping options, costs and estimated delivery times will be shown during checkout based on your destination and the products in your order.
Will I have to pay customs or import duties?
Depending on your destination and how your order is fulfilled, customs duties, taxes or import charges may apply.
Where these charges are not already included in the shipping arrangement, they may be payable by the recipient.
We recommend checking your country's import requirements if you're ordering from outside Australia.
For further information, please see our Shipping & Delivery Policy.
Returns & Problems With Your Order
What is your return policy?
Because our products are made to order, we don't generally accept returns or exchanges simply because you change your mind, select the incorrect size or colour, or no longer want the item.
However, this does not affect your rights under Australian Consumer Law.
If your order arrives damaged, defective, incorrect or otherwise does not match what you ordered, please contact us as soon as possible.
Where possible, we ask that you contact us within 30 days of receiving your order so we can promptly investigate the issue with our fulfilment partner.
This timeframe does not limit any rights or remedies you may have under Australian Consumer Law.
Please see our Refund & Returns Policy for full details.
Can I return or exchange a shirt if I ordered the wrong size?
Because each shirt is made to order, we don't offer returns or exchanges simply because the incorrect size was selected.
Please review our Size Guide carefully before ordering.
If you're unsure which size to choose, contact us before placing your order and we'll be happy to help.
What should I do if my order is damaged or incorrect?
Please contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photographs showing the product and problem
We'll review the issue and work with our fulfilment partner to determine an appropriate resolution.
Your rights under Australian Consumer Law are not affected.
Contact
How can I contact Addictive Me?
If you have a question about a product, order, delivery or anything else, we'd love to hear from you.
Email: addictiveme.dj@gmail.com
We aim to respond to enquiries within 1–2 business days.
Still Have a Question?
Can't find what you're looking for?
Visit our Contact Us page or email us at addictiveme.dj@gmail.com and we'll be happy to help.